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FAQ - Booking, Prices, Pickup, Cancellation
Tours / FAQ - Booking, Prices, Pickup, Cancellation

FAQ - Booking, Prices, Pickup, Cancellation

FAQ: Below you’ll find clear answers to the most common questions about Side Tours Turkey: hotel pickup, payments, prices, booking steps, child discounts, cancellations, and safety. All details are based on our real daily operations in Side and surrounding areas.

Booking & Payments

Q: How can I book a tour?

A: You can book through our website Side Tours Turkey or by WhatsApp by sending a short message with your name, hotel, date, tour name, and number of guests.

Q: Do you require prepayment?

A: No prepayment is required. You pay on the day of the tour directly to the guide or driver.

Q: Can I book via WhatsApp?

A: Yes. WhatsApp booking is fast and reliable. You receive an immediate reply with full tour details.

Q: How do I receive confirmation?

A: After you send your details, we confirm your booking by WhatsApp with your pickup time from your hotel or accommodation.

Q: What payment methods do you accept?

A: Cash in EUR, USD, GBP, or TRY on the tour day. Card payment depends on the specific tour.

Q: How early should I book?

A: Most tours can be booked the 1 day before. For private tours and yacht rental, earlier booking is better.

Prices & Discounts

Q: Are your prices fixed?

A: Yes, prices are fixed and confirmed at the time of booking. No surprise charges.

Q: Do you offer child discounts?

A: Yes, most tours include reduced prices for children depending on age.

Q: Are meals, photos, or drinks extra?

A: Lunch is included on many tours. Drinks, photos, and optional extras depend on the program and are mentioned clearly in each tour description.

Q: Are online prices the same as local prices?

A: Yes. Our website prices match our local office prices in Side.

Pickup & Transfer

Q: Is hotel pickup included?

A: Yes, all tours include pickup and drop-off from hotels. But you need to wait for the driver outside of the hotel on the street.

Q: Which areas do you pick up from?

A: Side, Kumkoy, Evrenseki, Colakli, Sorgun, Titreyengol, Kizilagaç, Kizilot, Manavgat.

Q: What time is the pickup?

A: Pickup times vary by tour. We send your exact pickup time after booking.

Q: Will the driver call me?

A: Yes, he will call you to WhatsApp. If you will not have internet you need to wait for the driver outside of the hotel on the street. He will ask your name and tour name.

Q: Can I join from a private apartment?

A: Yes, as long as the location is in the city, not in the mountains.

Cancellations & Changes

Q: Is cancellation free?

A: Yes. You can cancel 24 hours before the tour without fees.

Q: How do I cancel a booking?

A: Just write us on WhatsApp that you cancel your tour.

Q: Can I change the tour date?

A: Yes, you can change the date 24 hours before if places are available.

Q: What happens in case of bad weather?

A: If a tour is cancelled due to weather, you can choose a new date or receive a full refund if you prepaid for a special program.

Safety & Insurance

Q: Are tours insured?

A: Yes. All programs include insurance according to local tourism regulations.

Q: Are guides and drivers licensed?

A: Yes, all drivers, captains, and guides are fully licensed.

Q: Is equipment provided?

A: Life jackets, helmets, and safety gear are provided where required.

Q: Are tours safe for children?

A: Many tours are suitable for families. We inform you clearly if a program is not recommended for young children.

Useful Information

Q: What should I bring?

A: There is recommendation for each tour what to bring. Also our managers will recommend you what to bring.

Q: Are meals included?

A: Many tours include lunch. Each tour page shows what is included.

Q: Do tours run every day?

A: Most tours operate daily during the season.

Q: Are tours suitable for seniors?

A: Yes, many programs are easy-going. We’ll guide you to the right option.

Q: Can I join if I don’t swim?

A: Yes. Boat trips are suitable for non-swimmers, and safety equipment is provided.

Private Tours & Groups

Q: Do you offer private tours?

A: Yes. We organize individual programs for couples, families, and groups.

Q: Do you arrange private yacht rental?

A: Yes, with flexible durations and custom routes.

Q: Can you handle large groups?

A: Yes. We work with hotels, sports teams, companies, and family events.

Q: Can I request a custom itinerary?

A: Of course. Tell us your preferences and we’ll suggest options.

Other Questions

Q: Still have questions?
A: Contact us on WhatsApp: +90 552 665 37 89

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